Alliance RV Team Participates In RV Technical Institute Training Session

During the week of July 17th, the RV Technical Institute led a service technician training session at their headquarters in Elkhart, IN, for Alliance RV team members.

The RV Technical Institute’s technician training program is a hands-on, competency-based program designed by Institute staff and subject matter experts from the supplier, manufacturer, dealer, and independent technician realms of the RV industry. It’s the gold standard when it comes to RV technician training, providing the only industry-backed training curriculum and RV technician certification and career path. Along with training technicians, the RV Technical Institute also offers training sessions to manufacturers, including Alliance RV.

Throughout last month's class with Alliance RV staff members, the RV Technical Institute instructors covered the various RV systems and the pre-delivery inspection process.

“Alliance’s mission is to enhance the RV ownership experience. We want to build a high-quality product and take great care of our customers,” says Bill Martin, Vice President of Customer Experience and a Co-Owner at Alliance RV. “To do that, we want to make sure that we’re being very prompt, attentive, and knowledgeable. This class with the RV Technical Institute was a great way to have our team achieve a deeper understanding of how the pre-delivery inspection process works. Knowledge is truly power and having our team understand the process makes Alliance RV good at what they do. The more they know, the better they can audit the products.”

Bill adds that the Institute class encourages employees to have the knowledge and the confidence to notice potential problems during the inspection process. “We want to foster an environment where employees are comfortable bringing to our attention any issues with the unit. And that goes back to the RV Technical Institute. The more they can teach our team about the product, the more our staff will be able to tell us if they’ve noticed a problem with a unit.”

“Alliance RV values growing its knowledge base and one of the ways our team achieves that with training,” notes Charles Briggs, Director of Quality at Alliance RV. “Partnering with the RV Technical Institute has been a good push in that direction for our team. Having a team trained in how to conduct the pre-delivery inspection process is key to the growth and development of our inspection and manufacturing process. The RV Technical Institute’s training also highlighted the importance of the RV’s key features and systems to our staff. We appreciated that the Institute was willing to work with us on a non-production week and we plan on getting more of our staff over there as we continue to increase our knowledge.”

“We enjoyed having the Alliance RV team attend our training session a few weeks ago,” says Tracy Anglemeyer, Director of Recruitment for the RV Technical Institute. “The Alliance RV team enjoyed the class and we covered a significant amount of information throughout the course. We also look forward to having future training sessions with their staff. Ultimately, we want to help Alliance RV continue reaching their goal of enhancing consumers’ RV ownership experience. Providing training for their team is a valuable way to achieve that.”

Other RV manufacturers are encouraged to take advantage of the training provided by the RV Technical Institute. To learn more about how your company can benefit, visit www.rvti.org.